Skype, an essential communication tools for millions of individuals and businesses worldwide has been unable to authenticate users during the past 14 hours, rendering the service unusable.

14 hours - and counting. One can scarcely imagine the magnitude of the technical failure that causes such a lengthy outage.

Although Skype offers paid-for, business critical services including inbound geographic number routing and outbound PSTN dialling, they have long - and wisely - avoided any commitment to deliver emergency call services. And you can understand their reluctance to start now.

This event also highlights the challenge of keeping customers informed; a typical Skype user almost nevers dials www.skype.com into their browser, so how to get the word out about the outage and status updates?

Luckily (or not), many major media outlets are covering the issue more than adequately.

Fingers crossed for Skype’s engineers that they can effect a resolution soon.

Don’t be shy - your customers really want to know just how reliable your service is. So go ahead and brag about it with our Public Uptime Reports.

When enabled, you can place one of our funky uptime badges on your site showing uptime from the previous 24 hour, 7, or 30 day period. You can also link through to a detailed uptime report where visitors can examine your uptime history on a yearly, monthly, or daily basis.

Take a look at this example - and click to see the full report:

It’s a great way to show your customers that uptime is important to you - Could this transparency be your edge over the competition?

Most sysadmins share a slightly compulsive tendency to need proof that things are working properly. This is particularly evident if said sysadmin is setting up a corporate mail server - it has to work first time, no excuses.

One of the more painful parts of that process has been testing the newly configured SMTP server before delegating the domain’s MX to it. This involves speaking SMTP through your telnet client, or re-configuring your mail client to speak directly with the new server, then un-re-configuring it.

Neither is a difficult task, of course, but it’s a solid 30 seconds (minimum) that I’d rather not spend.

So I whipped up a handy little SMTP test tool, which does the SMTP-speak for you, and renders the whole conversation in your browser via an IFRAME.

Neat, handy, and of course free. Try it out.