Alert Targeting & Escalation
If a host remains down for an extended period of time, Wormly will escalate the failure notifications to different people on different channels according to your preferences.
This is managed by defining Alert Groups within your account. For example, you may configure an Alert Group like this:
As you can see from this schedule, initial failures are reported to the Slack channel, the DevOps (Tracking) API and Pradeep via email. After 15 minutes these alerts are repeated and escalated to include Anna and the Pager Gateway. Further escalation occurs after 1 hour and 6 hours of consecutive downtime.
When a host recovers, all recipients who have received a failure notice will be notified of the recovery.
You can define Escalation Levels (e.g. 5 minutes, 15 minutes) as well as customise the default ones in your account.
Management of your targeting and escalation preferences is done within the Settings section of the Wormly customers' area.
Do Not Disturb
A common scenario is that of support staff being on call only during specified hours. Outside of this time, we do not want to notify them – particularly via SMS at 4am!
To achieve this, “Do not disturb” periods can be applied to every contact person and the channels on which they receive notifications. They can be anywhere between 1 minute and 24 hours in length, and scheduled to repeat daily, weekly or monthly.
You can manage these periods in the Settings » Contacts section of the Wormly customers' area.